To create your account, simply go to "Login", then "Create an account" and enter your personal details.

By validating your information, you will access your An'ge account. 

After validating your registration, don't forget to fill in your address: 

• Add a name to the address
• First name
• Name
• Address
• Postal code
• City
• Country
• Valid telephone number (essential for carriers)

Click on "Login" in the menu to access your account login page.

Enter your email address and the password you used to create your account.

If you have forgotten your password, you can obtain it by e-mail by clicking on the "Forgotten password" link. If you do not receive an e-mail with the option of creating a new password, please contact us.

If this is your first visit to our site, we invite you to create an An'ge account.

To modify your personal data, simply log in to your account and click on "My personal information".

You will be able to change your information, password and addresses directly.

Simply change your password by logging into your account under "My personal information". 

If you have forgotten your password, you can obtain it by e-mail by clicking on the "Forgotten password" link. If you do not receive an e-mail with the option of creating a new password, please contact us.

You can register when you arrive at our e-shop by entering your e-mail address in the pop-up window.

You can also subscribe to our newsletter at the bottom of the page. 

From your account, in the "my information" section, you can subscribe by checking the box "Subscribe to our newsletter to receive our latest news and enjoy a 10% discount on your next order."

Log in to your account, access the "My information" section, and uncheck the box for newsletter subscription.

You can also unsubscribe from the emails we send you.

If you are unable to unsubscribe, please send us a message via "contact us".

Add items to your Wishlist by clicking on the heart icon on each product page. Find all your saved items by logging into your account, in the "My Wishlist" section.

We assure you that any information you share with us is considered confidential and private. By law, we will not share or distribute any information without your consent. Please refer to our Terms and Conditions. The data you provide will be used to keep you informed of new products from our company. If you do not wish to be informed, please contact our customer service department via the "Contact us" section.

If you wish to delete your account, please contact our customer service via the "Contact us" section. We will process your request within 48 hours. All your data will be deleted. To place a new order, please create a new An'ge account.

To make a purchase on our site, simply go to the product sheet for an item, select a size and color and add the product to your basket by clicking on the button provided. Then access your basket by clicking on the icon. Log in or place your order as a guest, check your basket and confirm your purchase.

Enter your personal details (delivery and billing address), a valid telephone number and an e-mail address (essential for the carrier). Then enter your bank details.

Once these steps have been completed, we will send you an email confirming that your order has been processed.

Once your payment has been validated, and your parcel shipped, you will receive a new email informing you of your parcel tracking number. You can track the shipment from your account in the order concerned.

It is not necessary to have an account to place an order on our site. You can place an order as a guest. However, if you plan to make regular purchases from our online store, creating an account will enable you to :

• Track the progress of your orders
• Quickly place your next order
• View your purchase history
• Change your password
• Modify your contact details
• View your credit notes and/or refunds
• Make a return request and check its status

To find a specific item, simply type the product reference name or keywords identifying the product you're looking for into the search bar.

You'll find our size guide under each product sheet, so you can easily find the size that's right for you.

You can also contact customer service via the "Contact us" section for more information about our products.

If you have a coupon code, please enter it in your shopping cart. If it doesn't work, please check the conditions of use or contact customer service via the "Contact us" section.

Once you have placed your order on our website, we will send you a confirmation email. Once our teams have carefully prepared your order, you'll receive a second email informing you that your order has been dispatched and taken care of by our delivery service.

If you have a customer account, you can check that your order is listed in the "My orders" section.

If you wish to modify or cancel a validated order, please contact our customer service via the "Contact us" section. This request can only be made if the status of your order is "payment accepted". 

If the order is being prepared, we will unfortunately not be able to modify your order or change the delivery address and carrier. 

The following payment methods are accepted on ange-eshop-pro.com: Visa, EuroCard / MarsterCard, Carte bleue, ecard, Paypal.

Your bank details used on our site will be encrypted, and remain encrypted if you wish to save them. Only our payment service Clic&Pay by groupe Crédit du Nord will have access to them when validating your details. We also guarantee the complete security of your personal details, thanks to the SSL certification we use.

Your bank account will be debited upon validation of your order. If your package cannot be delivered, you will be informed of the cancellation and we will refund the full amount of your order.

At checkout, select "Pay 2, 3 or 4 times". You will then be redirected to a payment page, where you can enter your bank details in the same way as for a standard payment. Here you'll find a summary of your upcoming payment dates. You will then receive a summary email with your payment schedule, followed by a reminder email 3 days before each due date.

Alma systematically carries out a 3D Secure verification to confirm that you are the owner of the card used. Your bank will then send you a confirmation SMS or a push notification in your banking application, confirming that you have initiated the transaction and that it is not fraudulent.

We deliver in France and abroad. We offer you the best selection of delivery methods available on the market:

- Point relais with Mondial Relay(Free)
- Home delivery with Colissimo. ( Free for orders over €90)
- Express delivery with Chronopost.

You can also pick up your purchases free of charge at the Paris showroom, with no minimum purchase.

Your order is processed as soon as it has been validated, from Monday to Friday (excluding public holidays). Please note that the validation period may be extended during sales or other promotional periods. 

After placing an order, you can track the status of your order in the "My orders" section of the "My account" area.

You can only change the delivery address if the status of your order is "payment accepted". To make a request, please contact customer service via the "Contact us" section.

When your order leaves our warehouse, you will receive an email with the carrier's tracking number. You can also track the progress of your order in your account under "My orders".

It is now possible to collect your order from our Paris showroom. Order your items online and collect them from our showroom on Monday, Tuesday, Wednesday, Thursday from 10am to 5:30pm and Friday from 10am to 5pm, free of charge and with no minimum purchase.

Showroom address: 15 Rue du Caire - Paris 2ème

To find out how your order is being delivered, take your tracking number from the shipment confirmation email or from your account, and enter it on the carrier's website. If no information is given, please contact customer service via the "Contact us" section. 

If the items received do not correspond to your order, please contact customer service via the "Contact us" section.

You can also request a return directly by selecting the reason corresponding to your problem.

If an item received is faulty, please contact customer service via the "Contact us" section.

You will then be asked for proof. If the defect is accepted by our team, we will send you a prepaid return slip. 

Once we have received your return, we will ask you whether you would like an exchange or a refund.

If you wish to make an exchange, we will ask for your full postal address, telephone number and e-mail address.

If you have a customer account :

To return an item, go to your account, in the "My orders" section.

Go to the details of the order you wish to return. In this section, you can select the product(s) concerned and indicate the reason for your return. Our team will validate your request manually.

Once your returns request has been manually validated by our team, you will be able to download and print the returns document available in your "my returns" area. This is not a prepaid return slip, but an explicit document with the returned products. To find out more, please go to the Returns costs section.  

You have 14 days from the date of receipt of your parcel to make your return request and send us your return. If after 14 days we have no news of your return and no response from you, we will refuse your return and you will not be reimbursed.

Returned products must be in perfect condition, neither worn nor washed. Returned products must be carefully folded and placed in their original packaging with their labels attached, together with the return form duly completed, to the following address via COLISSIMO. We do not accept returns via Mondial Relay and you will not be reimbursed:

ANGE PARIS - DADIER

9 rue Joseph et Etienne Montgolfier

93110 Rosny-sous-Bois

FRANCE

Returns for click and collect orders should also be sent to this address.

If you have a guest account :

If you placed your order with a guest account, we invite you to return your items along with the invoice, giving us the reasons for your return. You cannot request a return directly, even if you create one after placing your order.

You have 14 days from the date of receipt of your parcel to make your return request and send us your return. If after 14 days we have no news of your return and no response from you, we will refuse your return and you will not be reimbursed.

Returned products must be in perfect condition, neither worn nor washed. Returned products must be carefully folded and placed in their original packaging with their labels attached, together with the return form duly completed, to the following address via COLISSIMO. We do not accept returns via Mondial Relay and you will not be reimbursed:

ANGE PARIS - DADIER

9 rue Joseph et Etienne Montgolfier

93110 Rosny-sous-Bois

FRANCE

Returns for click and collect orders should also be sent to this address. You can also request a return by contacting us via our customer service returns form, indicating the order reference, the name and color of the product to be returned and the reason for the return.

You cannot exchange your item directly. If you wish to exchange an item for a different size or a different color, we invite you to make a return request via your account under "My orders" following the procedure mentioned above and to recreate an order for the item you wish to have instead.

Once your return has been received, you will be refunded within 30 days of your return request. If certain items are not eligible for our return policy, they will be returned to the original order address.

Once you have printed out your returns form, please pack the products to be returned in their original packaging and enclose your completed form and invoice. Returned products must be in perfect condition, unworn and unwashed. Returned products must be carefully folded and placed in their original packaging with their labels attached.

Return your parcel to the following address:

ANGE PARIS - DADIER

9 rue Montgolfier

93110 Rosny-sous-Bois

Yes, you will be refunded the shipping costs if you return your entire order, not the return shipping costs, but the costs you may have paid when you placed your order.

No, shipping costs will not be refunded if you partially return your order.

Returns are free of charge for all orders in France, except for sale items, which are not eligible for free returns. Unless we make a mistake or the product is defective, you will be responsible for the cost of returning these items.

Alma is our payment partner but cannot have access to our order management. If you wish to cancel your order or obtain a refund, please contact us at :sav@angefashion.com.

For further information, please contact our customer service department via the "Contact us" section. We promise to process your request within 72 hours, excluding weekends and public holidays.